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Multiple phones, date keeps changing sporadically at one location
Cupcakaholic
Enthusiast

I have a Pixel 2XL, another person has the same phone, and a third person has a Samsung S8. We are all on different Verizon accounts.

 

Starting about a week ago all of our phones began having this problem at random intervals and ONLY at home, no problems anywhere else.

 

The date will become wrong at random intervals, but so far the "wrong dates" have been roughly in sequence. The first time it happened my phone switched to May 31, 2000. Then June 1, 2007. And so on and today it's doing June 6. Whenever this happens it affects everything. Text messages go through, but its time stamped wrong. Pictures taken have the wrong date. Internet cannot be used and sometimes it won't even connect at all.

 

I did a full factory reset of my phone this morning and had no issues until Person3 arrived and then both our phones did the thing.

 

What is going on? How do we fix it?

 

 

 

Re: Multiple phones, date keeps changing sporadically at one location
Cupcakaholic
Enthusiast

Screenshot_20200121_194954.jpg

 

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Re: Multiple phones, date keeps changing sporadically at one location
vzw_customer_support
Customer Support

We are sorry to hear about your recent phone issues and random actions that your devices do. With regard to the issues you've mentioned does this happen on all of your phones seperately as well. You mentioned completing a factory reset on your phone has this been done on the other devices as well? JasperM_VZW

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Re: Multiple phones, date keeps changing sporadically at one location
vzw_customer_support
Customer Support

Thank you for providing us with the screenshot. Are your devices connected to Wi-Fi when the problem begins? Do you have any issues with the calls and/or data?

VictorC_VZW

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Re: Multiple phones, date keeps changing sporadically at one location
Cupcakaholic
Enthusiast

I got logged out while replying so I'm gonna try this again. We were trying to figure things out with the ISP but it's not them. The date problem happens with or without WiFi. I also discovered this happens as far as 1 mile from my house but nowhere else. When this happens I can't make phone calls or send text messages or access the internet (neither wifi nor cell internet). My phone basically becomes unusable.

 

Also, I found that if I turn off the "use network time" setting, this prevents the issue from happening.

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Re: Multiple phones, date keeps changing sporadically at one location
Ann154
Super User
Super User

My guess is the clock sync software at the tower you are connected to is where the problem is originating. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Multiple phones, date keeps changing sporadically at one location
vzw_customer_support
Customer Support

We are concerned to hear about the issues that you are having. This is definitely not the experience that we want for you to have, and we will be glad to look into the issue. We would like to check into the coverage in your area to see if there are any known service issues that could be causing this to happen. What is your full address? DavidR_VZW

Re: Multiple phones, date keeps changing sporadically at one location
Cupcakaholic
Enthusiast

Is there an email I can contact you further discuss this issue? I'd rather not post my full address publicly.

Re: Multiple phones, date keeps changing sporadically at one location
Ann154
Super User
Super User

The VZW rep could offer to send you a private message through the Verizon Wireless Community forum, but they haven't done that yet. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Multiple phones, date keeps changing sporadically at one location
vzw_customer_support
Customer Support

We apologize for the oversight, Cupcakeaholic. We'd never want your full address in public either. What is the city or zip code and a nearby intersection of where you experience this issue? When did this issue begin happening?

 

LynnE_VZW

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