Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
Last week 12/1/2020, I had waited 45 minutes from the CHAT with us - MOBILE and finally received a call back from a customer service from CHAT with us MOBILE regarding my billing of $174.30 for calls make to Malaysia on 10/20/20 - 11/2/20 which I did not make. I also ask her to review my past history where I had never make international calls to Malaysia since I do not know anyone that live there. After spending over an hour of researching & talking to her supervisor, she told me the billing will be adjusted. (Page 12 of the billing will show the calls which I did not make)
As of today 12/9/2020, I did not see any of my bill adjusted as well as any email communication from VERIZON indicating a credit adjustment.
Please let me know when my bill will be adjusted & updated?
I am very disappointed and not a very happy customer with no feedback & reply from Verizon customer service.
Especially I've been a very long time 20+ years customer.