Old receipt needed
Luthah5
Newbie

Need a receipt for my phone received in 2015 and paid off in 2017. Samsung will honor warranty if I can give them a receipt.  Can't believe I can only see back to 2019 online. Has anyone found help at Verizon with this? Chat was useless. 

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Re: Old receipt needed
vzw_customer_support
Customer Service Rep

We are concerned to hear your device needs to be replaced. We will be happy to look into this for you. To confirm, what exactly is wrong with your phone? DaviodR_VZW

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Re: Old receipt needed
Luthah5
Newbie

The battery has swollen and lifted off the back cover. 

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Re: Old receipt needed
vzw_customer_support
Customer Service Rep

Let's further look into this for you. Please send us Private Note to continue.

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