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Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
My name is Melissa Green. I have been with verizon for several years. I have an iphone 11, and have only been getting one or two bars of service. Sometimes i even only get 3G, when i should have 4G. When i have the one or two bars, i cant scroll through social media, watch tv, music, streaming, send texts, checck emails. Its like an ipod touch, in order for the phone to work i have to be connected to internet. I have the play more unlimted plan, $90/month. I live in clearwater fl, 33759, and even have troubles going all over the state of florida and even out of state. When i travel to the other northwest end of florida, 32548, i still only get one or two bars and the same issues. I have tried a new sim card, since that is what the verizon store near me reccomend and that only helped for a few days. When i went the other day to another store, they only offered to get me to upgrade to a new iphone 12 with a fee!! I even told them i dont want to unless it turely fixes this issues, and. all they said is that it may but they dont know for sure. Then i was told that total proction on the phone doesnt exists anymore, and i will be charged more for the new verizon protection!! I don't see why i should and currently paying over $166 a month and now more due to this upgrade!!! I just want my phone to have service and be able to use it without constatnly being contected to interent. I would like to keep verizon but only if this issue is fixed without me having to pay extra or up my bill!!
Melissa, I'm here to help, so please meet me in a Private Note where we can discuss your account details in privacy, okay?
StephannieP_VZW
Hello BellaTerry, we've sent you a private note to better assist.
~Baldo
Where did you send the private message for my issue of the one bar only ?
Thanks
BellaTerry, the Private Note was sent to you using your user ID. The Private Message icon is located in the top right corner of the page, just below the red search button. Please check your message inbox. If you run into any issues please let us know.
-Jacob