Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Placed an order to upgrade my phone to a new iphone 12 pro and pick up at a store in a nearby town on Oct. 31st. Waited for email that it was ready to pickup. Never came. Store isnt a corporate on but an authorized reseller. They say they drnt email but to my old email address, checked that one and it's not there. Both store and Verizon say I cant pick it up without the email, store now says they dont have the phone any longer. Verizon said they can cancel the order but store had to cancel the device agreement, store doesn't know how or hadnt been able to do that yet. It is now showing up on my next bill, but order in my Verizon app is still saying we'll let you know when its ready to pick up. I just want this cleared out. They both have a little different story every time I talk to them. Verizon at first told me all I had to do was not pick it up and it would automatically be cancelled after 3 days which is obviously not the case its been 7 now. How do I get help with this? 20 year customer with 9 lines, help please???
We want to get to the bottom of your order issues. We have sent you a Private Note to further assist you.