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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Overcharge on bill

I had a $160 increase on this months bill and Verizon customer service can only explain $15 of it. I have ten lines, so this overcharge brings my bill to over $680. When I call customer service, I’m routed to a call center in Ireland that can’t see bill pdf and can’t receive emails or texts so they only offer a $25 goodwill credit. The supervisor told me to go to a retail store and she would memo the account telling them to credit me. Of course they wouldn’t, that’s an issue for customer care. 
My question:

how do I get to a rep that can actually assist me? At this point it looks like I’m going to have to eat the charge and switch to T-Mobile. 
I’ve been with Verizon almost ten years and have paid over $30k lifetime with zero credits. This is ridiculous.