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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Pay bills on time for 8 years I can’t upgrade?
superxt666
Enthusiast

I’ve been with Verizon for 8 years kept 3/4 lines . 100% sure I’ve been paying bills on time. In the past 8 years I had no problem financing phones. BUT today I went to Verizon store looking to add a line and upgrade . The sales person said there’s nothing they can do until the credit department review and approve my account and they let me sitting there for 3 hours straight calling customer service and they just placed me on hold.

Re: Pay bills on time for 8 years I can’t upgrade?
9wood
Specialist

Just my 2 cents here but I find it difficult to believe that a customer wanting to get new phone or add get treated like they need credit worthy clearance so to speak to do so? I question if new customers get that my opinion is you either pick new phone i.e upgrade see if trade in apply and go from there or to add line make needed change and get different bill amount as noted with such line

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Re: Pay bills on time for 8 years I can’t upgrade?
Tigerstep
Specialist

A store rep just wasted your time. CS has zero ability to change financing limits. Neither do their supervisor, their supervisor's supervisor or the supervisor above them. 

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Re: Pay bills on time for 8 years I can’t upgrade?
vzw_customer_support
Customer Support

superxt666, we value your loyalty over the past 8+ years and can help look into why you weren't able to add a new line. Please let us know if you have any updates or if this concern has been resolved yet. Thank you.

 

 

AlanS_VZW

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Re: Pay bills on time for 8 years I can’t upgrade?
superxt666
Enthusiast

Nope. 
I gave up adding a new line. That Verizon store I went to gave me attitude. They just unwilling to help. Let me sit there by myself. Saying that I have to call *611

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Re: Pay bills on time for 8 years I can’t upgrade?
superxt666
Enthusiast

Exactly. Those people there were unwilling to help. They had so many excuses. Each customer came they simply gave a random reason let them go home and call*611. 

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Re: Pay bills on time for 8 years I can’t upgrade?
vzw_customer_support
Customer Support

We are so sorry for the experience you have had. We are here to help. Please let us know if you would like to continue to address your concerns. Our store locations do have limited transactions due to the current pandemic. Most locations are appointment only and do not have the ability to address all concerns. 

 

-Jenelle

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