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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Perfect Customer Service

I very rarely if ever submit feedback to companies.  The customer service I received from Kristen in California was beyond outstanding.  I was upgrading my phone plan to unlimited data and she found me the best discount and pricing, she took care of every thing that was required.  She also went above and beyond by treating more as a friend than a customer.  We had a pleasant yet brief conversation and she made me feel like I was more than an account number.  She is what I wish all customer service agents were like.  Verizon should be thankful to have a person of her caliber under its employment.  Please take care of her as well as she took care of me.

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