Phone rerouted to return center

[bayv]

I upgraded my phone but the rep ordered the wrong phone. We tried to cancel the order but weren't able to. The phone was then rerouted to the return center. It was delivered 2 months ago but never processed. So the order is considered pending on my account. I am unable to continue the upgrade or activate new lines. I have talked to no less than 20 people that only submit ticket requests but nothing happens. Has this happened to anyone else?

[vzw_customer_support]

Hello, bayv. We are very sorry to hear about what happened with your order. We certainly want to ensure that this is resolved correctly in the end. So that we're updated, can you please share with us when it was that you made this order? -Brett

[bayv]

November 24

[bayv]

Nov. 24

[vzw_customer_support]

Hello, bayv. Let's take a closer look in to this issue for you want to make sure you have resolution to the pending order. We have sent you a Private Note, to get started. *Cassie