Phone trade in

Purchased two new phones around October of 2021. I was trading in an older iPhone XR for rolling monthly credit that would total $800 in credit towards one of the new phone. I never received my trade in kit due to an incorrect address issue. I’ve requested a kit every week since then online to my address and I have also spoken to multiple customer service representatives who state they “promise” I will get in a trade in kit for sure this time around. It’s been 3 months and still nothing. I’ve also been told by customer representatives that I can’t trade in my older phone in store

Re: Phone trade in
Customer Service Rep

Hello, being on top of your service is vital, especially if you are having trade in issues. We are here to help. Please send us a Private Note, so we can better assist you. ~Gilbert