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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!

I ordered a phone on 8/13. My bank account was charged 368. I received a confirmation email of order and receipt of payment from Verizon. I also received Agreements. I had not received phone as of 18th. I went to check shipment status. No order to be found! After multiple hours on phone with Verizon, I am told there is a ticket put in to see IF I can receive a refund as they have no record. I have indicated I can send proof. I am told that isn't a possibility. An answer on IF I will receive refund will take 5 to 8 days. No phone can be sent. My bank states they cannot refund, it is a retailer issue. I have been advised to file criminal charges. Any other ideas on a resolution?

Re: Phone
Customer Support

Hello, we can investigate this for you. Please send us a Private Note to continue.