Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Promise to pay option
Michele16
Member

Verizon needs to fix their IVR regarding promise to pay. I had a promise to pay that was due the day prior. I got a text stating that I need to make my payment to avoid services.  I was not in position to go set up payment at that moment( I intended to that evening)  so I it gave me an option to do another promise to pay. So I set it until the next day. It sent me a text back confirming my arrangement.  Within 3 hours my phone was turned off. Verizon informed me that a 2nd promise is not secured. I wish it stated that. Or better yet Verizon shouldn’t allow one to set up another arrangement if it truly isn’t honored. This is very mid-leading and resulted in a $20 charge per line.  Also when I tried to call it wouldn’t let me talk to someone. It kept hanging up on me and only options were to pay. I ended up paying it and then when I called back it let me speak with someone. 

0 Likes