@alans_vzwI talked two customer support personal, the first one insisted that I drive for three hours to a Verizon Store and would not deal with the fact of my lost productivity (I'm not paid to drive around during working hours) or fuel cost. In frustration she told me she was not a 'prepaid' customer support personal and someone else will have to deal with me. The second Customer support regurgitated the same 'Visit a Store' line.
In my frustration I purchased SIM from T-Mobile along with their $15 month unlimited plan, after getting hung up in shipping by UPS it arrived, I inserted the SIM into phone and the Samsung Galaxy Note phone became a T-Mobile working phone with coverage in the 300 mile area I cover.
" get the right support " should have happened when I called the first time, I explained that I was giving my old Galaxy Note 8 phone to a neighbor that had a Verizon phone already but his SIM was a Galaxy S4 Micro(3FF) SIM so I couldn't use it in the Note 8 4FF/Nano SIM, I needed to go online and setup his account then switch phones, it seems he has never used a computer or setup his voice mail since he purchased the Galaxy S4. The neighbor refuses to 'visit' the Verizon store, something about his treatment when he picked up the Galaxy S4 in 2013, he is 82.
