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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Purchases charging credit card for full amount instead of gift card

I've tried to purchase from the verizon online store multiple times with an e-gift card I received for transferring service. Everytime I try it charges the credit card instead of the gift card that I enter. How do I make a purchase with the gift card NOT my credit card?

Re: Purchases charging credit card for full amount instead of gift card
Customer Support

Hello jl31394,


We definitely want you to be able to use that eGift Card for your purchase! Are you trying this from a computer or your phone? What are you trying to purchase? What options do you see at the payment/checkout screen? Where are you seeing that it is using your credit card?