Red flag?: Your account has just been suspended

[devongnall]

I just got an automated call from Tulsa, OK (not too far from where I live) that said “Your account has just been suspended” and asked me to press 1 to reactive. I’m not sure if I remember exactly but I think it said to press 2 to speak to someone. 

When I pressed 1, it asked for me account pin then the last four digits of my social security number. I stupidly put in both and then it said that your account was reactivated and automatically started to hang up. 

Right after hanging up I started to think about it and started to panic. I literally had service as I was being called and my bill was just paid. Does Verizon actually do this? What can an illegitimate person do with only my account number and last digits of SSN? 

[jav6]

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@devongnall wrote:

I just got an automated call from Tulsa, OK (not too far from where I live) that said “Your account has just been suspended” and asked me to press 1 to reactive. I’m not sure if I remember exactly but I think it said to press 2 to speak to someone. 

When I pressed 1, it asked for me account pin then the last four digits of my social security number. I stupidly put in both and then it said that your account was reactivated and automatically started to hang up. 

Right after hanging up I started to think about it and started to panic. I literally had service as I was being called and my bill was just paid. Does Verizon actually do this? What can an illegitimate person do with only my account number and last digits of SSN? 

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They may be able to make changes on your account including ordering devices.  You should change your PIN immediately and notify Verizon Security/Fraud (888-483-7200).  With your SSN they may be able to get into other accounts of yours, banks, credit cards, etc.  You should monitor/change security measures as well. Check with your bank/credit card companies.

[vzw_customer_support]

devongnall, this was a phishing attempt to access your account and we never make phone calls to let a customer know their account has been suspended like this. We encourage changing your My Verizon password online including your Account PIN. Thank you and please let us know if you need help with anything else.

- Alan