Report Dead zone 90019, Los Angeles

[Kleitch93]

 I would like to report a dead zone in my neighborhood but especially my complex. I’m the landlord of a 40+ person complex and if anyone moves in, I have to ask if they have Verizon because the service is so bad I tell them not to move in with it.  I live in the heart of LA and get terrible service.  I don’t live even near any of the mountains - flat, flat, flat and yet no service.  This screen shot was done at 10pm at night when I finally can get service if I sit near a window. 

[vzw_customer_support]

Thank you for sharing your experience in the area, Kleitch93. We know getting reliable service for yourself and others in the area can make a huge difference. How long has this issue been going on around the complex?

ZakC_VZW

[Kleitch93]

I’ve lived at the complex for two years and it’s been a problem the whole time.  One side of the complex gets 1 bar and the other side gets zero during the day.  

[vzw_customer_support]

We definitely want to make sure that you are able to get the performance you need. How far do you normally have to travel in order to get service again?

PeterP_VZW

[Kleitch93]

The whole neighborhood has pretty bad service but it takes me a block or two to get okay service again.  

[vzw_customer_support]

We appreciate the helpful information, Kleitch93. We can certainly take a second look at this issue and we want to get some additional information. We sent you a Private Note so we can continue working on this together.

GersonG_VZW

[Dphilcox]

Why go private when EVERYONE in this zip has an issue. Seriously considering switching at this point.

[vzw_customer_support]

Great question! The reason for this is to protect your account and your personal information. Please reply to our private note to better assist you. We'll be standing by. 

~Aaron