Hello. I sent an iPhone XS max to Verizon in July, and was to receive a $412 PayPal credit. I've called customer service numerous times, and been transfered to the Returns department, where the automated system says that my issue is resolved and I therefore can't get through to a person. I've spent hours on the phone, and about a week ago was transfered to someone who put in a ticket for me. I've waited the 3-5 business days and did not receive a response.
I've been told the credit was paid in August, but if that's the case, it was not paid to me. I have not received any credits from Verizon on the bill for this phone, and certainly have not received it in my PayPal account. I feel I've been more than patient- it has been more than 7 months since the phone was returned.
I have the tracking information for the phone and have provided it in the ticket. Please help- this has been a lot of time spent abd I've gotten nowhere. Thank you
I apologize for the trouble, in order to get the complete status request we will need access to the account we have sent you a private note to further assist you.
Hello, I have responded to this and other messages in not received assistance. I am really hoping I can get some help because this has been open since July. Please assist me, I am considering changing service because I have not received help. I have tried via the phone and this platform multiple times. Thank you