Service in Frisco, Tx
Phan123
Newbie

Why is Verizon's internet connection so bad in Frisco, Texas? I switched to verizon and moved to Frisco shortly after now I can't watch a video or make a facetime call without having connectivity issues. I am paying for the highest-level phone plan and I can't get the value out of it

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vzw_customer_support
Customer Service Rep

We're sorry to read that you're having issues with your service. We're here to help. Does this happen in a certain area? Are calls and texts affected? ~Peter

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Phan123
Newbie

Yes.  The call keep breaking off when I make or receive a direct phone call.  I can never get the 5g signal, it’s always 1 or 2 bars. I’m around the Toyata stadium, near Frisco Square 

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vzw_customer_support
Customer Service Rep

Thank you for that information. Is your device up to date? ~Peter

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SynthpopAddict
Master - Level 1

Unless this has only just begun happening...  Whenever I've gone to Frisco, TX to visit my sister, my service is better there than it is at home or at work.  I'm just a prepaid customer, but my phone was constantly in 5G and my data speeds quite respectable considering what I'm paying.

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I'm not a Verizon employee, just another customer trying to help.
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