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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
TERRIBLE CUSTOMER SERVICE
Mel111787
Member

I am an indirect agent for verizon and had the worst experience with our customer service that I've EVER had, for as long as I've worked with this company. I'm trying to find a way to report him directly to someone in charge, so that I dont have to blast his name and credentials all over a forum, which i got from the account remarks after our terrible encounter today.

He was incompetent, he would not listen to our problem/request, I had to repeat myself several times over the, almost 2 hours, we were on the phone with him. By the time all was said and done, our problem had still not been resolved and my customer's account was messed up.

Not to mention, for our simple request, my customers were emailed a "customer agreement form" which required them to fill out all their personal Information and CREDIT CARD information. I have NEVER had to do this for any interaction between myself here in my store and customer service/CORe.

Someone needs to contact me about this guy, NOW!

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Re: TERRIBLE CUSTOMER SERVICE
Tigerstep
Sr. Member

I could easily say indirect stores fit the bill if we're talking about an atrocious experience. My mom has Verizon service too and I'd lose it if she became another victim of a tablet or HUM she was lied to as being free. How about being angry over garbage service like that instead of being this angry over a rep publicly that you really should be reporting in *privacy* with a supervisor.

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Re: TERRIBLE CUSTOMER SERVICE
mama23dogs

@Mel111787  As an indirect rep, you should know how to contact Verizon, and a community forum is not it.  You may not get a response for days, if at all.  

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