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Have a phone you love? Get up to $500 when you bring your phone.
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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Trade in
Kendran711
Member

I sent in not only my phone but also my husbands phone over 2 months ago. Between both of our phone we were quotes over $1200 for the trade in value for both. We haven't seen this reflected on our bill yet and I'm starting to get angry because we sent them in as soon as we got done activating our new phones.

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Re: Trade in
vzw_customer_support
Customer Support

Not seeing your trade-in credit after two months can most certainly be alarming, Kendran711. We're here to help investigate further into this for you. I've sent you a Private Message. Please reply at your earliest convenience. 

 

-Kia

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