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Verizon Wireless CSR behavior
garyalex
Newbie

I had an odd experience with a Verizon Wireless CSR a few days ago.  I was trying to activate a new phone and had an issue.  I called support.  It took a little while but the problem got resolved.  I thanked the CSR and ended the call.  A minute or so later I got a text with a link to rate the performance of the CSR.  Since I was still getting the phone set up I decided the do the survey later.  I got a call from the same CSR asking me to complete the survey right away.  I found that annoying and told him I'd do it later.  A few minutes later I began completing the survey but had to stop to do something else.  I got another call from the same CSR saying he'd decided I should get a $30 reduction in my next bill.  He then asked me to complete the survey.  He also asked why I rated him as I did.  This is ridiculous and really annoying and I let him know that.  I warned him not to call me again.  Is this something new with Verizon wireless support or just an anomaly?

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Re: Verizon Wireless CSR behavior
vzw_customer_support
Customer Support

garyalex, we truly value having you as a Verizon customer. Allow me to apologize that you had to go trough all of this. We always want for you to have stellar customer service, no matter who is assisting you. With that being said, we normally do not continuously call or text you to take the survey. A supervisor may call you back if you had a bad experience or issue is not resolved, but a rep should not keep reaching out to have you take a survey. I have sent you a Private Note to get more details from you. 

 

ChristineK_VZW

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Re: Verizon Wireless CSR behavior
garyalex
Newbie

Thank you Christine.  Unfortunately I don't have the information you requested.  It's not a big deal.  I just wanted to make someone aware of what happened.  It's not typical of my experiences with VZW customer support.  

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Re: Verizon Wireless CSR behavior
vzw_customer_support
Customer Support

We are truly sorry to hear about your experience. If you do need further support regarding this concern, please reach out to us via the Private Note that was sent.  AlbertoR_VSW

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