Verizon customer service absolutely $ux, AND they know, don't care.

[kingdaddyusa]

Subject line says it all.

Customer service has tanked.  Rating would be about a solid 2-2.5 at best. 
Used to be about 8-9.
Been with them for over 20 years. 

That is about to change.
HINT:   NO, I do NOT want to deal with a "virtual" assistant!!! I want to speak to a live person.

Figure it out Verizon.

[vzw_customer_support]

Hello, kingdaddyusa. We are very sorry to hear that you feel this way and we apologize for any trouble you've encountered with getting the assistance that you need. We will be happy to assist here in every way that we can. Please share your inquiry with us so that we can assist further. Thank you. -Brett

[user_2419]

Sounds right.

Verizon website never works. Chat support is useless. Phone support takes hours, tries the same stuff chat support does before escalating, which takes hours.

Expect it to take days of frustration to accomplish the most simple of tasks.


I recommend switching to TMobile.