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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Visual Voicemail is disabled

I just switched over to Verizon last week and my visual voicemail has been disabled and it tells me to call customer service but when I call it doesn't give me any options to get it set up. 

Re: Visual Voicemail is disabled
Customer Support

I appreciate your switching over to our wireless family, Diacoro. I am sorry for the issues you are having with Visual Voicemail and how you have no options to get it set back up. Let me find out what's going on as you have reached us here in customer support. Are you getting any error messages when you tried to subscribe and set up Visual Voicemail initially? What is the make and model of your device? Here's a link you can use to refer to more details  and scroll down to the troubleshooting section and helpful hints.




Re: Visual Voicemail is disabled
Community Leader
Community Leader

Which phone model are you using? Are you trying to use the Verizon Visual Voicemail application or another visual voicemail program? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.