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We need to be able to video chat with customer service representatives.
state777
Enthusiast
‎04-24-2020 05:15 PM

As a paying customer, I would like to  be able to talk to someone face to face. My phone is not working properly. I was able to chat with someone via computer, however he continued to say 'just one second' and take a very long time to get back with me. And he never answered my questions. Eventually, he just didn't return to the conversation. Do you want more customers? Transparency and honesty... build trust. And face to face connections with people build friendships. 

 

Edited by Verizon Moderator to comply with the Terms of Service

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Re: We need to be able to video chat with customer service representatives.
state777
Enthusiast
‎04-24-2020 05:16 PM

P.S. I'm a front line healthcare worker. I need my phone to work. 

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Re: We need to be able to video chat with customer service representatives.
Ann154
Super User
Super User
‎04-24-2020 05:19 PM

This request isn't really a suggestion for improving the community forum. 

 

I think you can Skype with customer support through your computer. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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