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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

We need to be able to video chat with customer service representatives.
state777
Enthusiast

As a paying customer, I would like to  be able to talk to someone face to face. My phone is not working properly. I was able to chat with someone via computer, however he continued to say 'just one second' and take a very long time to get back with me. And he never answered my questions. Eventually, he just didn't return to the conversation. Do you want more customers? Transparency and honesty... build trust. And face to face connections with people build friendships. 

 

Edited by Verizon Moderator to comply with the Terms of Service

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Re: We need to be able to video chat with customer service representatives.
state777
Enthusiast

P.S. I'm a front line healthcare worker. I need my phone to work. 

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Re: We need to be able to video chat with customer service representatives.
Ann154
Super User
Super User

This request isn't really a suggestion for improving the community forum. 

 

I think you can Skype with customer support through your computer. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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