Just got off the phone with floor supervisor. She apologized that she could not do any more to help and recommended contacting corporate with my complaint. How do I contact corporate complaints via email?
You might try going to:
Region Leadership | Verizon Wireless | Verizon Wireless
Choose the appropriate manager for your region, then click their Profile button ... contact info is at the very bottom.
Thanks for reminding me about this. I just sent an email off to the Pres for my area. Let's see if/how it works.
Verizon Wireless Headquarters and Corporate offices are located in the USA. The address and contact information is listed below:
Verizon Wireless Corporate Office Headquarters HQ:
Cellco Partnership
Address:
1 Verizon Way
Basking Ridge, New Jersey 07920 USA
Corporate Phone Number: 1-908-559-5490
Mobile Service Number: 611 from your mobile
Customer Service Phone Number: 1-800-922-0204
Pre-Paid Customer Service: 1-888-294-6804
The email addresses would be the corporate name followed by @verizonwireless.com you can get the officers names from the other helpers post.
I too cannot get results from Customer Service. Supervisors will contact me in 24-48 hours and Verizon corporate will only respond via US Post Office.
The cell is my livelihood as it is my only contact number for my customers. Having an operative device is critical to my business.
Several years ago I signed up with Verizon and had no issues. About 8 years ago I received an upgrade cell and had horrible service. This service was to the extent that I lost my job as a result. Once a replacement phone was finally sent everything was great. Fast foreword to 2 months ago having issues with another phone. A warranty replacement was sent but the brand differed from the original. This cell did not work at all, It would not even power up. So a replacement was sent. I have had this replacement for about 2 weeks and has several issues.
First and most concerning to me is that after 20 mnts using the phone (both internet and on a call) the phone gets so hot that I cannot hold it. This is a safety concern to me. I called Verizon and they advised it was probably the battery and they would send a replacement cell and battery. Upon returning to my office today, I have the replacement phone however no battery. I advised customer service that I would presume if the battery was the issue, wouldn’t I have the same issue with the bad battery in a new phone and they agreed. Now I am advised that the battery is not on hand.
Verizon NOW cant replace this phone with a different brand while they were willing to do just that last week. Nor can they provide me with a battery. I was also advised a supervisor would contact me in 24-48 hours and that there is no way to verbally contact Verizon corporate about this.
I am left with a cell that has partial service, will not allow connection as a Hot Spot and most scary, is incredibly hot to the touch. This temperature of this device is quite concerning to me as I feel it has the potential of being a fire hazard.
I have in the past been successful in getting responses when I send email here
http://aboutus.verizonwireless.com/leadership/executive/profiles/John_Bianchi.html
That suggestion helped. Thank you! Read my reply above this one!
That suggestion helped. Thank you! Read my reply at the bottom of the thread in regards to the experience
You... lost your job because of your cell phone?
I find that hard to believe.
And your cell isn't a fire hazard, 99.99% of the stories you hear about exploding/burning cell phones are either fabricated or caused by extreme abuse of the battery in the first place. If it's overheating to the point where it's a fire hazard, it's because the battery has been abused.
So three people told you the policy and what they could do, and it time to keep fishing for the answer you want?
Maybe post your issue here and the community can give you perspective...
Why don't you just contact the CEO directly and it will re-route your email to the executive customer service center. Make sure you send a long email explaining your situation and how upset you are. They will probably give you a free month of service too if you have a legitimate issue.
Comment edited for shared personal information as per the Terms of Service.
Message was edited by: Admin Moderator
Hi AcctOwner,
Thanks for reaching out. We can definitely assist here. I am following you. Please follow me @BobbyS_VZW and then send me a Direct Message. I will be happy to answer all concerns you have. We can get you a resolution.
Thanks, BobbyS_VZW
Follow us on Twitter @VZWSupport
Since this seems to be the only place.
Here is my complaint:
While I am at work my cell phone only get maybe 1 bar. I am unable to make or receive phone calls 8 hours of the day Monday - Friday. I have done all the updates and still have this problem. I have talk to the branch store and was talk that Spirit Aerosystems would have to install a signal buster to improve the reception. That's not going to happen.
Sprint, AT&T, and T-Mobile all work in my building. So since Verizon Wireless is unable to provide me with serve 40 hours a week. I feel it is only prudent that I switch to one of these other serves.
2 other people n my group have already switched
Thank you from a long time loyal customer
bas0876,
Only one bar? Hmm, by my count, that's not nearly enough. Plus, we don't want to lose you over this. What's your zip code? Are issues indoors only? And despite having one bar, do you actually notice any voice quality issues? It is true that wireless carriers cannot guarantee service indoors as they vary from building to building, so we advise, based upon availability, our network extenders http://bit.ly/AKkC .
EvanO_VZW
Follow us on Twitter @VZWSupport
@BobbyS_VZW, how does one "follow" you and send a Direct Message?
Thanks,
MicrontheCat
Actually followed the advice of contacting corporate via e-mail in this post. There is a major problem with LTE in NYC area being very slow which customer service fails to acknowledge and credit for problems. The woman contacted me back within 3 hours of the e-mail and was very nice. She acknowledged they know VZW is service is congested in NYC and other areas, they are in the process of upgrading network towers and adding more to handle the demand and said they don't have a date of completion yet but to keep me happy she offered me a $40 credit for 3 months totaling $120 for my patience. I complained that I wasn't happy paying all this money for service that is so unreliable especially at my office in the 11201 zip code which is a very dense business area filled with city agencies, court houses, etc. I e-mailed the NY Metro Manager and the National one that was mentioned in this post as well. Good luck!!! Try it out!!
Start a new topic or ask questions in the open forum.
