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Why do current customers pay more than new customers?
MARWAL47
Enthusiast

Why are phone upgrades cheaper to new customers and existing customers pay more ? Been with verizon long before it was Verizon ( 25 yrs or more } .Why would verizon care if existing customers received same deal , makes no sense to me that you rub existing customers noses in the fact that new customers get better deals on phones .Seriously thinking about switching companies.

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Re: Why do current customers pay more than new customers?
deloused
Master

Existing customers can always get the sane deals. When promos apply for adding lines you can do that too. It’s always a good idea to shop around for the best deal, though you’ll notice all carriers do it that way

Re: Why do current customers pay more than new customers?
glitchedpixel
Specialist

Our Verizon account was originally an Alltel one and one of our phones was a pixel for $10 a month. You're focusing too hard on promos requiring a new line. Guess what happens when you switch carriers? You'll be making the same rant 2 years from now on their forum.

Re: Why do current customers pay more than new customers?
coreym_vzw
Verizon Employee

MARK WALTERS,

We don't want you to leave the VZW team. We understand the importance of receiving the best values and benefits when interested in purchasing a new device. Here's a link to our current devices and offers as we do have offers that do not require a new line of service Smartphones - Buy The Newest Cell Phones | Verizon Wireless. Here's a link that will keep you up to date with VZW products and services https://forms.verizonwireless.com/dgf/optin/2012/08282012_general_optin/. Here's a link that will assist with upgrading your device online Upgrade Device FAQs | Verizon Wireless refer to number 1. Which device are you interested in?  

CoreyM_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Why do current customers pay more than new customers?
boringusername

MARWAL47 wrote:

Why are phone upgrades cheaper to new customers and existing customers pay more ? Been with verizon long before it was Verizon ( 25 yrs or more } .Why would verizon care if existing customers received same deal , makes no sense to me that you rub existing customers noses in the fact that new customers get better deals on phones .Seriously thinking about switching companies.

And in 2 years you'll be switching again

Re: Why do current customers pay more than new customers?
Sstacy219
Enthusiast

I don't think he'll be switching again, if he has free interantional texting with other carriers like T-mobile, and cheaper unlimited data plans. Even so, he could switch in 2 years back to Verizon and be treated better than he has as an existing customer. 

Re: Why do current customers pay more than new customers?
rmoreland71
Enthusiast

I have had my same number for almost 20 years now. Why should i have to add a line and change my number to get the same discount as a new customer?

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Re: Why do current customers pay more than new customers?
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: Why do current customers pay more than new customers?
vzw_customer_support
Customer Support

We truly value your long time loyalty and never want you feeling this way, rmoreland71. It's important you keep your number and we do not recommend adding a new line if it is not needed. Please tell us more. Are you looking to upgrade? If so, what device are you interested in?

 

DanielleR_VZW

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