Why do they say free upgrade?

[ohboy_]

My brother has an eligible upgrade and wanted to go with the Note 3. They want to charge him $150 plus a $30 upgrade fee.

What happened to the free upgrade?

[lewisr13]

been this way for over a year, maybe 2.

[ohboy_]

So what is the point of sending an email about a free upgrade when the upgrade is really $30?

I would prefer it to say upgrade at discounted price or upgrade to a free phone instead of plain free upgrade. That is lying.

[Core2]

It's "Free" if you "upgrade" to the Edge plan.

[ohboy_]

Edge just came out not long ago, though. Well last year around this time. Upgrade fee has been out since about 2012, so that is not a valid answer Core2

What was the reason for the free upgrade back in, let's say, January 2013 prior to Edge?

[hambone1995]

Ughh, complain, complain, complain. You are basically paying $30 to get a $520 discount, on a $700 phone. If you don't want to pay the $30, just pay the full $700. No upgrade fee! Is that what you want?

[ohboy_]

I understand that. That is not my point. I am grateful for the discounts that Verizon does offer.

My point is why tell me it is a free upgrade when I am paying you $30 to upgrade?

It is a big fib!

[hambone1995]

It never stated that it will be free. If you choose View Upgrade Date, it will say "eligible for a discounted upgrade", not Eligible for a Free upgrade.

[ohboy_]

You are correct hambone1995!

However, the email states free upgrade.

But...

Aha....

There goes that $30 upgrade fee the email said nothing about.

[hambone1995]

Pics, or it didn't happen. Post a screenshot, so that we can see exactly what you are talking about.