Why has our cell service degraded?

[Jeff4scc]

We've had a number of people on our plan report spotty connections during calls and reduced connectivity in our building in Warren NJ (07059) using both Android and Apple phones.  This has been consistently occurring over the past few months.

[deloused]

It's most likely due to network congestion 

[vzw_customer_support]

We know that having reliable service is critical Jeff4scc. I know we can get this resolved for you. What ZIP code are you in? What is the closest intersection to you? Do you know other Verizon customers near you with this same issue? RosanneM_VZW