Why is Verizon service suddenly so bad?

[Jainres]

I’ve used Verizon almost 20 years. Suddenly, in the past couple months, my service is slower and I saw fees added to my bill. When I call the number I have been calling on occasion for almost 20 years, I CANNOT reach a person. It seems like an error that the call ends after the automated run around, but it happens each time. I have to ask — is this how it will be forever after? The customer service used to be good, a reason why I kept paying too much for cell service. Can we complain enough that Verizon pivots back to decent?

[Tigerstep]

Dial *611, follow prompts. 

[vzw_customer_support]

We always want you to have excellent overall service. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.

[xf60160]

I couldn’t agree more! I’m in iowa and have noticed in two areas where I have little or no service.

used to be fine in said areas…one day I was so frustrated, I called to see if there was a tower issue/outage. The gal was nice but said it was basically a coverage gap…almost to say as if it was to be expected? Nothing would be done to improve.

Paid a lot over the years for svc…that’s getting worse! the infrastructure should be better by now!!!

[JonWF]

*611 has proven to be a waste of time.  Why is your service becoming such junk?  I've been a customer since 1992 and, for the first time, I'm contemplating shopping around because of your inconsistent and poor service.  It's not just me either.  I know service people who experiencing problems with Verizon service.

[vzw_customer_support]

Your long time as customer means the world to us.  Let's turn this around.  Can you tell us more about what issues you hve been having so we can get them all resolved ASAP?  -Sean

[Jrik]

Both my husband and I have terrible cellular connection when we are at home. We have been to Verizon store x3, we have called and messaged. No answer from Verizon as to why. We had no problems at home until 4-5 months ago. Have to leave our home for calls. Asked about a booster and was told it may not help as was a connection problem. But we still pay the same with terrible service when we are home 

[WhyBADservice]

Internet service has been non usable Saturdays and Sundays around 6 a.m. to 3-5p.m. regardless of how many service bars are shown and it's been happening for MONTHS!!!! Tried reaching help several times about it and just recently reached someone who said try back Saturday (when I won't be able to because no Internet will work)

[WhyBADservice]

The exact same thing is happening to me. On Saturday and Sunday starting several months ago my phone shows verizon signal but won't load anything from about 6 a.m. to 5 p.m. 

I agree that their infrastructure has gotten worse! They make billions and should've made it 100x better by now! It's disgusting the way verizon is now

[VerizonMB]

I'm having the same problem in San Diego.  I've always had full bars almost every where I traveled except for remote areas. For the last few months I'm only getting 1 or 2 bars every where in the county. I called Verizon and they are updating the towers (switching from 3G to 4G&5G) which is causing this problem.  Hopefully this is only growing pains and we will be back to better coverage soon!