I spoke to Raul, VX supervisor yesterday. He made an appointment in person for me at local store. Raul said that I will be able to transfer plan to 55+ LOYALTY UNLIMITED, one line or two. I went in person, dislike going to stores due to CV. Once there, Glen, the rep, was excellent, but the woman he called at VZ, and where I got on the phone call, was placed on hold for twenty minutes. Then was told that nothing can be done and that Raul didn't note that I was guaranteed the plan transfer. That was nonsense to me as I would NEVER HAVE GONE to the store. Verizon, you are playing games with me and I'm PO'ed after all these years together, all the thousands upon thousands of dollars I have paid you, and absolutely no offer of loyalty exemption from you! Your company has become a disappointment to the nth degree! Time to start looking for serious alternatives for all the time wasted with VZ's ultra tightly controlled protocols.
I have no idea what you're talking about. The fact that no one reached out with a phone call, well, that just reinforces my opinion of VZ's customer service on this support medium. Frankly, it lacks class!