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Wrong phone shipped
Monkeybanky5402

I ordered a couple of iPhones via chat sales and they shipped me the wrong ones. Even after I discussed and typed out the order for the representative. You would think it would be easy to return them, but no. In talking with the phone replace can't send out new until the new ones are return and can't waive or guarantee that I won't be charged a restocking fee. Of course her manager/supervisor might be able to help, they are not in and will call me tomorrow, which we know isn't going to happen. I'm at my wit's end with Verizon. Hands down they have the WORST customer service process ever. In addition to the wrongs phones I didn't even get the return label to mail my trade-ins. I know mistakes happen, but there should be better effort when you are dropping thousands of dollars on a product and service. It time to look at AT&T and T-mobile. 

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Re: Wrong phone shipped
Tigerstep
Specialist

What prevented you from ordering the phone yourself? You already logged into the post, you could have added a phone to cart to check out.

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Re: Wrong phone shipped
Monkeybanky5402

That was my original plan, but was having issues checking out. So, when the chat bubble popped up I figured why not. Apparently, I should have went with my gut and gone into the store. Either way the mistake doesn't bother, stuff happens and things are all out of sorts so I understand. Where I have the issue is the lack of making it right without the hoop jumping, merry-go-round nonsense they call customer service. 

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Re: Wrong phone shipped
vzw_customer_support
Customer Support

Monkeybanky5402, we always want to make sure that your order is able to get to you as soon as possible. So we can check on this, please send us a Private Note. Thank you. JoseL_VZW

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