I went to your store today in St. Cloud, MN and was met by a SECURITY GUARD. The SECURITY GUARD yelled at me, and turned me away before I even got near the door and told me I could NOT come in unless I was there to PAY MY BILL. I went there because my phone is not working properly and needed HELP. Instead of getting any HELP, I was told by the SECURITY GUARD that I could CALL an IT person. That does NOT help me in getting a diagnosis of what is wrong with my phone and whether it can be fixed or not.
Your customer service FAILS in the fact that you would not let me in to have someone look at my phone to see what can be done with it. I have never been treated like that when approaching a store where I have done business for many years with the company. That is going to change, as I will be SHOPPING AROUND for new SERVICE where I will actually get HELP when I NEED IT. IF you can let customers in to PAY THEIR BILL so you get your MONEY, then you can also let in customers who NEED HELP. People are watching how they are treated and will REMEMBER what you are doing in letting in only those who are there to PAY YOU MONEY and not to HELP your CUSTOMERS.
Hello, we are sad to see you had a bad experience at one of our locations. We take pride in providing a world-class experience to everyone. Your input is taken seriously and your voice will be heard. The last thing we want is for you to shop around. We are here to help. Please tell us more, what exactly is going on with your device?
GilbertoL_VZW
Same greeting in Boston today, and I had a paid order pickup. My replacement phone was in a bag behind the three punks insulting me and laughing behind the doors. Bordering on violent hostility as I was in the rain on hold with their customer service for two hours being accosted by panhandlers with corona virus. No exaggeration. I have never been so upset.
There is a PANDEMIC that THOUSANDS have DIED to.
No one wants to handle some dirty phone.
Start a new topic or ask questions in the open forum.
