Your employees
Mahdibaby
Newbie

when I initially set up this Verizon account it was because a guy worked for ya and lived by me and he convinced me to come in and get some stuff. He reassured me all the stuff was  virtually free as I exchanged an old prepaid iPhone and he would pay the bill. He texted me on Snapchat for months after the first time he didn’t pay it. 

Now, I’ve gone into a store in Henderson Ky and unannounced to me someone got themselves some stuff on my account! I wondered why I needed all this info and ID to pay my bill… 

 

I’ve paid thousands trying to keep up now and I’m so frustrated! 

0 Likes
1 Reply
vzw_customer_support
Customer Service Rep

Let's figure out what's been going on with those orders you never placed. Have you filed a police report or spoken to the Fraud Prevention Team? If not, I recommend filling out a fraud form here: https://www.verizon.com/about/account-security/file-a-fraud-claim

~Jesse

0 Likes