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deplorable Phone customer service
Bendover2
Newbie

Called customer support to help with  Billing issue, waited on hold for 32 mins then the person spoke mumbled and then chickens began clucking loudly in the background. I was surprised and asked, "chickens!?" She replied "Yes, I work home, and if you can't understand that, then I'm sorry." My question is this acceptable customer service for your company?

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Re: deplorable Phone customer service
vzw_customer_support
Customer Support

 

Bendover2

That hurts to hear. You always deserve world-class support. We certainly want to help and turn this experience around. I will be sending you a private message so that we can gather the information needed to get this addressed.

EdwardL_VZW

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Re: deplorable Phone customer service
engineire
Newbie

I too have had the most disrespectful service and have been battling customer service for months regarding a new defective phone exchange and them charging me twice for the same phone with no resolve. Been a customer for years and can't believe this kind of treatment for a loyal customer. Not happy in MI!!

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Re: deplorable Phone customer service
Tigerstep
Specialist

Have you ever been inside a center before? It's noisy, those chickens were probably quieter.

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