Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
existing customers get hardly any deals, horrible experiences ordering phones
terrk
Enthusiast

I am quite frustrated that existing customers can only get a deal on 2 phones and that is it. Which right now, one of those two options isnt even available to order and the other is back ordered. I also took me several phone calls and hours trying to get my last phone ordered along with being lied to by the agent. Now trying to order a phone again, took me over an hour and it is back ordered. Existing customers should be treated better than this

Re: existing customers get hardly any deals, horrible experiences ordering phones
acraftylady2
Specialist

You are not stuck buying a phone directly from verizon.  Been years since I did that and no issues.   I think even on other carriers phones are back ordered.  My guess is they are having trouble getting the parts to make them with the pandemic and all or they don't have enough help in the factory.  

0 Likes
Re: existing customers get hardly any deals, horrible experiences ordering phones
vzw_customer_support
Customer Support

Hi, terrk. We appreciate your many years with us and I certainly understand your concerns in regard to upgrade options. I am happy to help. To confirm, which phone are you interested in? Were you able to complete the order with the representative?

0 Likes
Re: existing customers get hardly any deals, horrible experiences ordering phones
terrk
Enthusiast

They said it went through but.i have nothing confirming it and was told I won't until it ships. It is the a42 5g since the only deals that are offered for an existing customer is $300 off select Samsung. When you look at what options that is, it is only the a42 5g and a51 5g...those are the only 2 discounted phones for an upgrade one of which isn't even an option to try to get. I wish there was better retention efforts for existing customers 

0 Likes
Re: existing customers get hardly any deals, horrible experiences ordering phones
vzw_customer_support
Customer Support

terrk, 

 

Thank you for reaching out. We do have a couple of other upgrade options for another Samsung device and even an iPhone. Did you complete your order and get confirmation already? Check out our deals https://www.verizon.com/deals/ online. 

 

JenelleW_vzw

0 Likes
Re: existing customers get hardly any deals, horrible experiences ordering phones
ranjay516
Newbie

Been finding the same problems. Been a verizon customer (both wireless and fios) for many years. Looks like all the so-called deals for a phone upgrade require a new line (which I don't need) and switching to an unlimited plan (again no need ). I am interested in a new 5g  samsung to replace my J7V. Most likely A51 or A42 (think the 51 is a bit better but unsure).

0 Likes
Re: existing customers get hardly any deals, horrible experiences ordering phones
vzw_customer_support
Customer Support

 We do have offers for our new and existing customers. You can take advantage of all our deals but certain restrictions apply and you have to decide if it is best for you and your family. This is the same for all cellular companies. We have offered great promotions in the past for our current customers. You can view all our current deals here: www.vzw.com/deals I can also take a look at your account to see what options you have. I have sent you a private message. -Amber

0 Likes
Re: existing customers get hardly any deals, horrible experiences ordering phones
terrk
Enthusiast

I did not get a private message. The phone we ordered, the only one that was available as any current customer deals back on June 12, is still not here and being told it is further backordered even though when ordered was supposed to be here the 29th. We do not have a phone that is eligible for the trade in deals. It took hours to get my order a few months ago corrected and phone and now I am not getting the only phone available for a decent price as an existing customer when I am supposed to. I am not willing to pay $15 to $35/month for a phone for my child. Super frustrated. I understand maybe samsung is behind but then don't tell me a phone will ship by a date if can't garauntee it and make more deals available for preexisting customers with phones more than a year old. 

0 Likes
Re: existing customers get hardly any deals, horrible experiences ordering phones
terrk
Enthusiast

No, phone did not ship on the 29th as it was supposed to. Can't get anyone to tell me if it actually came into stock and they didn't ship mine for some reason or if delayed.

0 Likes
Re: existing customers get hardly any deals, horrible experiences ordering phones
vzw_customer_support
Customer Support

Thank you for that information, Terrk. 

Please feel free to reach us in a Private Note, so that we can take a look at the account and assist with this. 

CelesteR_VZW

0 Likes