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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
problem with data in another state
puzzledtraveler
Enthusiast

Samsung Galaxy does not receive text or calls outside Texas.  I was in Alaska, Colorado, North Carolina and no service.  Verizon says ALL plans have the same service area.

Re: problem with data in another state
vzw_customer_support
Customer Support

It concerns us to hear that you are having issues with your service outside of Texas. Have you tried to restart your phone to see if the issue continues? ~David

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Re: problem with data in another state
Pleasehelp7
Enthusiast

Had a very similar problem last week.   I crossed into Wisconsin from Illinois and the phone lost all service.   It spent 7 hours 'searching for network' until I returned to Illinois. 

Magically, the moment I crossed the border back into Illinois all service was restored.

What is going on?  Southeast Wisconsin is clearly in the Verizon service territory.

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Re: problem with data in another state
vzw_customer_support
Customer Support

I'm sorry to hear you are having issues. When did this start? What zip code are you in?-Joe

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Re: problem with data in another state
vzw_customer_support
Customer Support

I know how critical it is to stay connected, especially while traveling. We always want to make sure you can depend on your service, no matter where you are. I know that I just recently took a trip to Wisconsin from Illlinois, and I relied on my cell phone the entire trip. Let's make sure that you can as well. What ZIP codes were you in when having this issue? Did you try anything while this was happening, for instance, restarting you phone? -Rosie

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