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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
service rep lied

Verizon's service reps lie routinely.  Apparently that's what they are paid to do.  I've been trying to get a trade-in issue resolved for SIX MONTHS and every time I call and spend an hour of my life on the phone with them, they start from scratch, and then finally figure out what I'm talking about, promise me they've taken action that will show up on the next bill.  Nope, it NEVER happens.  They just tell you want you want to hear, they make it next to impossible to contact them for human-to-human interaction.  

Re: service rep lied
Customer Support

That's definitely not the experience we want for you! I'm sure I can review everything for you, and I'm so sorry for the delay with a resolution. I will also be sending you a Private Note, to continue. Thanks! -Jordan

customer support is poor -- leadership needs to know and...

customer support is poor -- leadership needs to know and heads need to roll to send a message of lack of understanding.

either leadership ignores and thinks that the public is full of plebs or something is up -- never had such a horrible experience