Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
should I cancel my family plan?
LBISUNBUM5116
Member

I’ve been dealing with Verizon customer service (or LACK OF) since June 26th, both in the local store and on-line and over the phone. AND I'M GETTING NOWHERE. I went into the Clifton NJ store to upgrade a phone on our family plan, where I was misled, or lied to, or not given the correct information during my transaction. So when I finally received the updated bill for the following month, I was completely outraged! Things I was promised were not there, and the plan that we had on the phone was switched. I’ve been back to the store twice, where I wasted at least an hour each time. I have also spent several hours on a computer chat and on the phone, at several times with several different customer service reps, all of whom described themselves as a MANAGER. I have been told that both myself and the person I went into the store with "did not hear what we thought we did, as it was not possible!" PLEASE HELP!

0 Likes