Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
trade in not processed and phone now lost

I traded in my phone for an upgrade and was to get an $800 credit. I have waited for a half of year now and I still ha ven't gotten the credit. The rep at the Verizon store said they switched trade in companies and they think this may be a reason my phone got lost. Nonetheless, they know they took my phone for a trade in and still haven't credited me. I am getting the run around being told they are "senidn emails." Verizon's customer service has become a joke and their customers are payting for their mishaps. I'm so ticked off I am looking at different carriers. 

Re: trade in not processed and phone now lost
Customer Support

Hello cleavenger74! We're sorry to read that you're having trouble with the trade-in promotion, and we'd love to help you resolve this situation. Please reply to our private note to get started.   ~Aaron