Floating verizon safe icon
DeziDevine
Newbie

I was meesing with my settings for my home and back buttons and an icon appeared and i cant get rid of it. Its black with the verizon check that says safe. Help me before i throw the whole phone away

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SaltyS21U_User
Contributor - Level 3

I believe it is or part of "Verizon Digital Secure App." What type of device are you using?

Salty... Oh, yes I am!!
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vzw_customer_support
Customer Service Rep

May I ask what device you are using?

*Harley

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Norm-Donna
Newbie

I have s22 ultra. 

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jav6
Champion - Level 3

@DeziDevine Are you going to share what device you're having the issue on, which @vzw_customer_support asked for when you posted three weeks ago?

...Just another VZW customer...trying to offer some assistance...
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vzw_customer_support
Customer Service Rep

You have a fabulous device (https://www.verizon.com/support/samsung-galaxy-s22-ultra/), Norm-Donna. When did this issue start?

 

Did you notice if the issue started after installing/updating a particular application or software?

-Antonio

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Cdodger2
Enthusiast - Level 1
 
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kh_jenn
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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vzw_customer_support
Customer Service Rep

We want to make sure we're taking care of you and restoring your device to its previous settings. Please, send us a Private Note, or reach out to us on Twitter for Facebook, so we can help!

 

*Chance

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turtle2bud
Enthusiast - Level 2

I have the same problem. Galaxy S21+. Can someone please help me get this off my screen? I have tried everything.

Thanks

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vzw_customer_support
Customer Service Rep

Hello there! We're sorry to read that you're having trouble with the phone, and we're happy to help. Please tell us more. Does the icon go away when you're in Safe Mode? https://www.verizon.com/support/knowledge-base-236141/ ~Aaron

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BE-ran
Enthusiast - Level 1

Accessibility, Digital Secure then turn of digital secure shortcut. 

StormyToo
Enthusiast - Level 2

Bless your heart.  I have read 25 different instructions from Google. I have contacted the totally useless support team. I even took it to a store.  Everything was a dead end. Then I saw this and 2 steps and it's gone. Thank you very much. In case anybody is looking my phone is a Motorola Edge Plus. 

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vzw_customer_support
Customer Service Rep

Thanks so much for keeping everyone updated, StormyToo! 

-Jordan

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StormyToo
Enthusiast - Level 2

Per BE-Ran.... Settings>Accessibility>Digital Secure>Turn off shortcut.

Worked on my Motorola Edge Plus