Why does my Kyocera Dura Flip phone keep shutting down and trying to restart over and over when I am online for a bit. Can these flip phones pick up malware/viruses.? I took the battery out and put it back in and put in on the charger even though it says 70% and then I can boot it up . (So far)
I would also be concerned if my device was shutting off and restarting after being online for a period of time, Bearfeets. This is certainly not normal behavior, and it is unlikely related to a virus or malware. You mentioned removing and reseating the battery on the device, has this issue happened again since then? What, if anything, changed before this behavior started?
-Joseph
Joseph------Nothing changed, no update or anything. Just use it for a few pics, texting and talk. Online about once a week for an hour or so as I use my laptop usually for online. No heavy usage. in general. The first two times it happened I had been online . I took the battery out and reinserted it but didn't come on until I plugged it in to the outlet. Then it booted right up. The next time was when I used the camera and then it started bootlooping. Plugged it in and once again booted right up. I read online that this sometimes happens when the draw is too much for the battery. That the outlet gives it a boost. That even though it says I have a full battery, that the phone cannot read it properly if the battery is malfunctioning and will show a charged battery. Another U tube video said to take the battery out and spin it on a flat surface. If it spins, even though u can't see the slight bulge, it is compromised. I did it on both sides of the battery and it spun freely, but just on one side. Even though it looks flat to me, it obviously is not. I always keep it charged up and have always used the battery saver mode that only charges to 85%. I shut that feature off today and am going to let it run down to about 40% and then charge it up to 100%. Assuming it will read correctly. I always top it off at 65-70% so maybe I have never let run down enough and have screwed up the battery, always keeping it between 65-85%. The phone is only 2 yrs 3 mos and has been babied with no abuse, cold or heat. Possibly I should not have used that battery save feature or let it run down more before charging. Hope it doesn't blow up, charging to 100% if it is wonky. Your take?
Thank you very much for sharing these important details. We would like to further assist you. We sent a Private Note to get more details. ~Geo
My Kyocera has recently been shutting down every time i get a call or a text message. I do not use the phone on the internet. It will only stay on if it is plugged in. The battery meter is showing fully charged.
@scatpack22 wrote: My Kyocera has recently been shutting down every time i get a call or a text message. I do not use the phone on the internet. It will only stay on if it is plugged in. The battery meter is showing fully charged.
I know I would be concerned if my phone was shutting off unless left plugged in, sactpack22. We are here to help get this fixed. When did this behavior first start happening? What, if anything, changed before this started?
-Joseph
Nothing has changed. Phone says all updates are up to date. I didn't do anything special. I do not leave it on charge all the time.
@scatpack22, did you try the "spinning" trick with your phone's battery? If the battery spins freely on one or both sides, it is bad and even if the phone says the battery is charged, it is not and won't work. Would suggest getting the battery replaced if it is spinning.
Yes I tried the "spinning " trick and it did spin so I replaced the battery. Thanks!
Oh, no! We will be glad to help. Pleases tell us, when did this start? Does your device have any physical damage? ~Geo
Hi scatpack22, thank you for the update to this issue first posted a few days ago. Let's look closer to these random acts your phone has been doing. You have patience that I lack and want to provide answers/solutions to make it stop. Please reply to the private note that will follow to move forward.
-Deb
@Bearfeets wrote:Another U tube video said to take the battery out and spin it on a flat surface. If it spins, even though u can't see the slight bulge, it is compromised. I did it on both sides of the battery and it spun freely, but just on one side. Even though it looks flat to me, it obviously is not.
If your battery is spinning, then it's messed up per the video and that would be my guess as to why your phone isn't working. You would have to get the battery replaced.
When I took the battery out again and spun it ,it did spin on one side, which I know is a sign of a defective battery, so I replaced the battery.
I'm having a similar problem.
I had the Kyocera 4810 for a few years and was always very happy with it. Recently my handset broke and was only able to use it on speaker. Shortly aftewards it started to shut down on me until I was only able to use it while plugged in.
Now I got a new phone and it's doing the same thing. When I'm on speaker it will randomly shut down on me.
I'm having a similar problem.
I had the Kyocera 4810 for a few years and was always very happy with it. Recently my handset broke and was only able to use it on speaker. Shortly aftewards it started to shut down on me until I was only able to use it while plugged in. I tried using a different battery and had the same problem.
Now I got a new phone and it's doing the same thing. When I'm on speaker it will randomly shut down on me.
Did u replace it with the same model? I purchased a new battery and everything is working fine now. I will say they need to build another update though as I can no longer get messenger on FB on it like I used to and Verizon said it is a Kyocera update glitch. Also had a problem with Backup Assistant quitting working and couldn't get it to turn on. But it is up and running now again and I have no idea why. Verizon troubleshot it and said it was not on their end. I always check for updates and the last one they put out was in 7/23 so u might want to make sure u have all updates through 7/23. Always something with these phones, even the "simple" ones.
There was some kind of compatibility (?) issue with more recent Verizon updates in 2024 where if they got put on, totally bricked Kyocera phones. People had to get completely new phones with the updates disabled to get around it, which is likely the reason why your phone hasn't gotten any more updates since July 2023.
I thought u were probably a regular person. Wonderful about the phone. Ugh. Ten to one when it eventually goes down it probably will not be able to transfer all my contacts over. Maybe I will be able to download them from the cloud though. And I will have to upload the pics to my laptop and then download them to a new phone. Always something! Thanks for the heads up!
You're welcome, and yes, I'm just a regular person but as often as I hang out here, maybe I should work for Verizon. 🤣 Figured I needed to learn more about how cell phones work after having to Google "How do I answer this phone" when I first got one. (My saving grace is that Google auto-completed it for me, which means I wasn't the only one.)
If you use a phone until it is completely dead - as in, won't power on or otherwise broken beyond repair - then you can't get the data off of it as far as I know. Otherwise, there are ways to move stuff from one phone to another so long as both phones are operational. With your contacts in the cloud already, shouldn't be a problem to get them from the cloud in case your current phone completely breaks.
Thank you for reaching out to us on this platform. To better assist you, tell us a little more. Is your device software up to date? Did you add a new case for this phone?
~Maria
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