Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Accidently rebooted and am now stuck in Setup Wizard. How do I get out? Have I lost wiped my data?
SunDell63
Newbie

I have a Samsung S7. Holding my phone I didn't realize I was pressing the volume buttons & the power button. I can't get out of the setup wizard. I've tried powering off, restarting, going into safe mode. Always comes back to setup wizard. HELP!

Labels (1)
Tags (1)
0 Likes
Re: Accidently rebooted and am now stuck in Setup Wizard. How do I get out? Have I lost wiped my data?
SuzyQ
Super User
Super User

Go through the setup wizard, putting in all the same information as you did originally.  It may find a backup to "restore" settings and info from, and your info may all be there once you put in your email and other stuff.

0 Likes
Re: Accidently rebooted and am now stuck in Setup Wizard. How do I get out? Have I lost wiped my data?
vzw_customer_support
Customer Support

SunDell63,


Oh no! This is not what we wanted to read. We appreciate the input, SuzyQ. Let’s make sure we get your phone back in working order, pronto! Yes, you will have to complete the Setup Wizard. There would not be a way around it. Once you go through the steps, it will allow you to restore all of your information that you had backed up with either gmail or with the Verizon Cloud app. Please let me know if you run into any road blocks.



AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Accidently rebooted and am now stuck in Setup Wizard. How do I get out? Have I lost wiped my data?
Raiden55
Newbie

I have a follow-up to the original question.  I'm walking through the setup and it asks if I want to copy google accounts, apps, and data from another device.  Would that help in recovering the data that maybe on the phone currently?  Or could have been moved to the cloud?

0 Likes
Re: Accidently rebooted and am now stuck in Setup Wizard. How do I get out? Have I lost wiped my data?
Raiden55
Newbie

Also, once the Setup Wizard has been restarted has it already wiped pictures, apps, etc. off of the phone?

0 Likes
Re: Accidently rebooted and am now stuck in Setup Wizard. How do I get out? Have I lost wiped my data?
RushFan2112
Specialist

You could always plug the phone into a USB port on a computer and see if anything is on it that way.  If the pictures/videos are still there, you should be able to copy them off.

0 Likes