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Activated LG K20 V
SHIVERZ727
Newbie

I have activated my phone and the wifi and data both work perfectly but I cannot receive calls and can only receive texts from someone who texted me while the phone was getting activated. Is there a way I could fix it without having to go into a store?

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Re: Activated LG K20 V
vzw_customer_support
Customer Support

I apologize that you’re off to a rough start with the new phone but I want to get your phone working, SHIVERZ727. I’m confident we can save a trip into the store. Can you please fill me in on more details about what happens when you try to place a call or what happens when someone calls you? What happens when others try to send you a text or if you try to send a text? Did you recently change from another provider or from an iPhone?

JenniferH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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