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Battery Issues
Vaio165
Contributor - Level 1
‎06-11-2021 12:56 PM

I got a Motorola 5 G in May and from then until now my battery lost 6% efficiency. The phone is under MFG Warranty my question is this were and tear? Or would it fall under warranty.  What gets me is that the phone is so new.z

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Re: Battery Issues
vzw_customer_support
Customer Service Rep
‎06-13-2021 01:08 PM

Hi, Vaio165. Having an efficient battery is imperative. Usage/settings on your device such as brightness, downloads, apps running in the background, etc can cause your battery to drain. Just to clarify, which model Motorola are you using? Where was the phone purchased? 

 

KiaH_VZW

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