Blue Screen and Reboot

[ptibbits]

I mentioned on another thread that a while back -- immediately after the software upgrade -- my phone's display would randomly shake, blink and fade to black in the middle of my using it (so not just a fadeout from inactivity). after a week or so of no solutions from Verizon wireless (factory reset, safe mode, etc.), I finally sent it off to LG. The good news: that specific problem seems to be gone. The bad news: now I am randomly getting the blue screen that always leads to an automatic restart (another problem that I've also heard about in this community). And I also have the battery drain issue.

Any ideas how to fix all of this stuff? Can Verizon work with Google to get another software update to fix all of these bugs?

[tezroe]

I experienced the flicker and fade too...  Just got a replacement that has the previous software. I'm trying not to let the update happen..

[vzw_customer_support · Accepted solution]

ptibbits,

Sorry to hear about trouble with the phone. I'm sure we can get you some assistance with this. One tip that sometimes helps certain devices after OS updates is to uninstall updates to the Android System Webview App and then turn off automatic updates. If this does not do the trick let us know. It's possible there's a hardware issue that will have to be referred back to LG. Keep us posted.

EricW_VZW
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