Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I've been direct billing Google Play Music and Pandora for nearly three years. It seems every time I replace the phone, I run into this issue. I can't be the only one that is going through this issue ever, yet Verizon seems to think it's Google and Google seems to think it's Verizon. I have done anything and everything out there. I have deleted my phone number as a payment method. But when I go back into payment options to add my number back as a payment option, my phone number is not a choice. It only shows a gift card, credit card, or a bank account. However when I open payment methods, before going into more payment options, Verizon billing is a choice. I select it and I click enable. I keep getting a response that says my account is ineligible for direct billing and to contact my carrier. I have tried all these things via the app on my phone, via my laptop going to pay. Google.com. On network. On Wi-Fi. 90 minutes on the phone today with Verizon, and 30 with Google Play. Both are telling me they have a "ticket" open and will get back to me anywhere from 4 to 72 hours between the two of them.
6speed8, I understand how not being able to direct bill can cause a bit of a concern. Let's work to get to the bottom of this. I have sent you a private message to further assist with the issue.
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