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Can't reply to businesses text with "Y" or "Yes"
tinalynnm87
Newbie
‎08-27-2021 07:08 AM

Message fails when I need to confirm an appointment with a "Y" or agree to sign up for texts, etc.

HELP please

1 person had this problem.
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Re: Can't reply to businesses text with "Y" or "Yes"
jav6
Champion - Level 3
‎08-27-2021 11:12 AM
@tinalynnm87 wrote:

Message fails when I need to confirm an appointment with a "Y" or agree to sign up for texts, etc.

HELP please

What make/model device are you trying to respond on?  What Messaging app are you using?

...Just another VZW customer...trying to offer some assistance...
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Re: Can't reply to businesses text with "Y" or "Yes"
vzw_customer_support
Customer Service Rep
‎08-29-2021 07:13 AM

This is a strange instance Tinylynnm87. I wanted to ask if all other text messages on your device are going through ok? 

 

I ask this as this may be a specific issue related to this specific business receipt of the message?

 

Please let me know.

 

-Roni

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Re: Can't reply to businesses text with "Y" or "Yes"
Thumper50
Newbie
‎07-22-2023 10:19 AM

I have the same issue and I cannot answer yes or no ever.  All other texts go through.  Frustrating when my bank asks me if it is really me using my credit card.  It used to not be a problem so I assume it occurred with an update.

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Re: Can't reply to businesses text with "Y" or "Yes"
vzw_customer_support
Customer Service Rep
‎07-24-2023 10:25 AM

We're sorry to hear that you're having problems with those texts. What happens when you try answering?

~Jesse

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