Does Verizon not send return boxes anymore to return old phone?

[blueride2]

I upgraded to a new phone last week and was promised a promotional trade-in price for my old phone. I haven't received the return box with the prepaid postage. Whats up?

[bearone21]

send it in the box it came in!!

[vzw_customer_support]

Hi blueride2, we are here for you. Have you spoken to the Trade-in Department?

Here is the site you can visit for more information:

Device Trade in Program Guide | Verizon Wireless

LauraL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[sprmankalel]

What is wrong with the box that the new phone came in?