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Does this device support Visual Voicemail?
ellsw121
Newbie
‎07-28-2016 12:13 AM

Does this device support Visual Voicemail?

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Re: Does this device support Visual Voicemail?
Tidbits
Legend
‎07-28-2016 02:06 AM

Would help if you named the device in question.

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Re: Does this device support Visual Voicemail?
ellsw121
Newbie
‎07-28-2016 07:00 AM

Samsung J3 and it is on a normal 2 year contract plan.

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Re: Does this device support Visual Voicemail?
Tidbits
Legend
‎07-28-2016 08:48 AM

It should support it. Do you see an app in the app drawer that say Voicemail?

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Re: Does this device support Visual Voicemail?
ellsw121
Newbie
‎07-28-2016 08:53 AM

I do not see that application, I searched for it for a long time last night. The only way to access voicemail is to dial 1 or *86 at the moment.

I searched a lot of forums and all told me to open the voicemail app, is there a place to download that?

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Re: Does this device support Visual Voicemail?
Ann154
Community Leader
Community Leader
‎07-28-2016 09:10 AM

Do you have the Samsung Galaxy J3 (prepaid model) or the Samsung Galaxy J3 V (postpaid model)? Apparently there is a difference. The prepaid model doesn't have the Visual Voicemail app, but the postpaid model does according to the user guides.

The link to the PDF user guide can be found on these pages for the individual models.

http://www.verizonwireless.com/support/samsung-galaxy-j3-4g-lte-prepaid/

http://www.verizonwireless.com/support/samsung-galaxy-j3-v/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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